Interaction Dialer: SIP-based outbound and blended predictive dialer system

Interaction Dialer is a predictive dialer system that pre-integrates to the Customer Interaction Center® (CIC) IP contact center solution from Interactive Intelligence for outbound and blended predictive dialing, as well as for compliance options, call scripting, intelligent campaign staging and more.

Key Capabilities

  • Predictive, power, preview, precise and agent-less dialing
  • Comprehensive campaign management
  • Multi-site campaign management
  • Inbound/outbound call blending
  • Agent-less messaging and outbound IVR campaigns
  • Stage-based predicting via a patented predictive algorithm
  • Remote agent capable
  • Multiple scripting options
  • Contact-based rules for maximum dialing flexibility


Key Benefits

  • Elevate agent productivity and contact success rates
  • Ensure regulatory compliance
  • Simplify campaign deployment and management
  • Reduce costs with a complete SIP-based "all software" architecture

Avtex - A Platinum Elite Partner

Avtex has achieved platinum elite partner status with Interactive Intelligence in 2011.

Read the press release here.

Interested in Interaction Dialer?

If you want to learn more about Interaction Dialer from Interactive Intelligence, contact us to setup a demonstration.

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Avtex Products Designed for CIC

Avtex has developed a number of products specifically for integration with Customer Interaction Center (CIC) from Interactive Intelligence.

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