Interaction Dialer: SIP-based outbound and blended predictive dialer system

Interaction Dialer is a predictive dialer system that pre-integrates to the Customer Interaction Center® (CIC) IP contact center solution from Interactive Intelligence for outbound and blended predictive dialing, as well as for compliance options, call scripting, intelligent campaign staging and more.


Key Capabilities

  • Predictive, power, preview, precise and agent-less dialing
  • Comprehensive campaign management
  • Multi-site campaign management
  • Inbound/outbound call blending
  • Agent-less messaging and outbound IVR campaigns
  • Stage-based predicting via a patented predictive algorithm
  • Remote agent capable
  • Multiple scripting options
  • Contact-based rules for maximum dialing flexibility




Key Benefits

  • Elevate agent productivity and contact success rates
  • Ensure regulatory compliance
  • Simplify campaign deployment and management
  • Reduce costs with a complete SIP-based "all software" architecture

Avtex - A Platinum Elite Partner


Avtex has achieved platinum elite partner status with Interactive Intelligence in 2013. Read the press release here.


Platinum Elite Partnership

Interested in Interaction Dialer?

If you want to learn more about Interaction Dialer from Interactive Intelligence, contact us to setup a demonstration.

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Avtex Products Designed for CIC

Avtex has developed a number of products specifically for integration with Customer Interaction Center (CIC) from Interactive Intelligence.


Upcoming Events


  • SOCAP Chicago Lunch & Learn

    On May 30th, the SOCAP Chicago Chapter invites you to the famous Skybox on Sheffield Rooftop to gain more insights on how technology can enhance the consumer experience. Avtex's President, George Demou, will be the speaker for this exciting event!
    Chicago, IL | May 30, 2013 10:00 AM
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  • From Roadmap to Reality

    Join Avtex, SoftwareONE and Benchmark Learning on May 15th at Crave in St. Louis Park for a fast-paced lunch and learn as we go from Roadmap to Reality by demonstrating how weaving Microsoft solutions together can maximize the productivity
    St. Louis Park, MN | Jun 05, 2013 11:30 AM
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Strategic Partnerships
Avtex invests significant time to develop and foster partnerships that are beneficial to our clients. Avtex is proud to be recognized as Partner of the Year for Microsoft and an Elite Partner for Interactive Intelligence.
2012 Microsoft Partner of the Year
2012 Elite Partner of the Year for ININ