The benefits of IP telephony are many, including the reduction of costs in equipment and management overhead. Avtex has been in the business of providing innovative voice solutions for decades and our commitment to your success starts with foundational elements such as IP telephony. Below are the products we can use to help shape your IP telephony strategy and make you more competitive in your industry.

Customer Interaction Center (CIC)
Customer Interaction Center (CIC) gives your contact center a single IP communications platform that's both innovative and agile. Our contact center solution is innovative in its all-in-one, open standards architecture for multi-channel interactions as well as SIP and VoIP. Agile in its unified application suite for every aspect of the customer experience. And complete in that you get everything required in a contact center solution to improve performance throughout your operation. [CIC PDF]

Enterprise Interaction Center (EIC)
Traditional PBX phone equipment was never made for voice over IP and open standards like SIP. Enterprise Interaction Center (EIC) is a pre-integrated IP PBX application suite and phone system built for VoIP and SIP out of the box. [EIC PDF]

Office Communications Server (OCS)
Microsoft Office Communications Server 2007 R2 helps you deliver streamlined communications to your users, so everyone in your organization can communicate with the right person, right now, from the applications they use most. Maintain operational control without expensive infrastructure or network upgrades, and deliver streamlined communications, including software-powered VoIP, Web and audio/video conferencing, and enterprise instant messaging. [OCS PDF]