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The benefits of IP telephony are many, including the reduction of costs in equipment
and management overhead. Avtex has been in the business of providing innovative
voice solutions for decades and our commitment to your success starts with foundational
elements such as IP telephony. Below are the products we can use to help shape your
IP telephony strategy and make you more competitive in your industry.
Customer Interaction Center (CIC)
Customer Interaction Center (CIC) gives your contact center a single IP communications
platform that's both innovative and agile. Our contact center solution is innovative
in its all-in-one, open standards architecture for multi-channel interactions as
well as SIP and VoIP. Agile in its unified application suite for every aspect of
the customer experience. And complete in that you get everything required in a contact
center solution to improve performance throughout your operation. [CIC PDF ]
Enterprise Interaction Center (EIC)
Traditional PBX phone equipment was never made for voice over IP and open standards
like SIP. Enterprise Interaction Center (EIC) is a pre-integrated IP PBX application
suite and phone system built for VoIP and SIP out of the box. [EIC PDF ]
Office Communications Server (OCS)
Microsoft Office Communications Server 2007 R2 helps you deliver streamlined
communications to your users, so everyone in your organization can communicate with
the right person, right now, from the applications they use most. Maintain operational
control without expensive infrastructure or network upgrades, and deliver streamlined
communications, including software-powered VoIP, Web and audio/video conferencing,
and enterprise instant messaging. [OCS
PDF ]
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