Microsoft Lync: The Core of Unified Communications


Lync (formerly Office Communications Server) is the key platform for real-time Unified Communications.  Lync provides multiple capabilities for improving how an organization interacts with its employees, customers and partners.

 


Key Microsoft Lync Features


Presence and Availability

Rich presence and instant messaging capabilities help workers find and communicate with one another efficiently and effectively. Integration with familiar Microsoft Office productivity tools and Microsoft SharePoint makes instant messaging (IM) and presence a natural part of everyday workflow, enhancing collaboration while making knowledge and expertise inside the organization readily accessible to all users.


 




Audio/Video/Web Conferencing

Dial-in conferences can be created on-demand or as scheduled events directly from a call (ad hoc) or from Outlook (scheduled).  Full, integrated web conferencing solutions with easy, “one-click” scheduled or ad-hoc desktop sharing.  Integrated video conferencing for internal/external users, with support integration with many room-based systems.  Conferencing works with both internal users and Internet-based users.


Integrated Voicemail in Outlook

With Exchange 2010, organizations can replace their existing/legacy voicemail with a true Unified Messaging (UM) solution.  With Exchange UM, users can receive their voicemails in Outlook, web browsers and smart phones, making it easy to manage messages.  The voicemail messages also include a speech-to-text translation of the message in addition to the audio, allowing users to review messages before listening.



Dynamic Voicemail Handling

Voicemail greetings are integrated with features like Outlook Out-of-office, allowing for automatic activation of the appropriate greeting, and automatic return to normal greeting as set via the schedule.  In addition, advanced call handling rules allow for contact-specific greetings and response options.  With this feature, users can allow specific callers to transfer to their cell phones or other personnel.  


Avtex Lync Consultants

At Avtex we have one of the leading groups of Lync consultants in the US.  The Lync specialists at Avtex continue to stand apart from the competition with their strong commitment to innovation on the Lync platform.



  • Lync developers
  • Lync IT Professionals
  • Microsoft Certified Consultants
  • Years of experience
  • Over 100 implementations of Microsoft UC
  • Worked with Lync since the first version
  • Committed to the community

  Contact us to learn more about Avtex Lync Services  

 


Solution Story - Crew Dispatch

The Crew Dispatch solution from Avtex automates the time-consuming task of gathering response teams for emergencies, allowing organizations to profile the number and skill requirements needed, and then let the system find the people to meet the needs. Once the incident is profiled by the dispatcher or requester, potential responders receive an automated call out from the system, and are prompted to confirm their availability and, optionally, ETA for arrival.  Dispatchers have access to a real-time status of the team assembly process, as well as ad-hoc reporting and SharePoint integration options for post-incident review.

 

To read a case study about Crew Dispatch, click here.


Interested in Lync?


Interested in learning more about Microsoft Lync?  Feel free to contact us to setup a demonstration.


UC User Group

 


 

Avtex hosts the monthly Unified Communications (UC) user group in Minnesota.  The user group serves to connect and inform individuals who are interested in better understanding UC, developing a UC strategy or deploying UC within their organization.

Learn More.


Avtex UC Products

Avtex is one of few Microsoft Unified Communication experts to leverage its expertise as the foundation for a suite of Avtex developed software applications.


Upcoming Events


  • Coors Light Carb Day 2013

    Join Avtex and SoftwareONE for an exclusive Carb Day experience! Enjoy live music and watch the final race practice session while networking with fellow technology professionals.
    Indianapolis, IN | May 24, 2013 08:00 AM
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  • SOCAP Chicago Lunch & Learn

    On May 30th, the SOCAP Chicago Chapter invites you to the famous Skybox on Sheffield Rooftop to gain more insights on how technology can enhance the consumer experience. Avtex's President, George Demou, will be the speaker for this exciting event!
    Chicago, IL | May 30, 2013 10:00 AM
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  • From Roadmap to Reality

    Join Avtex, SoftwareONE and Benchmark Learning on May 15th at Crave in St. Louis Park for a fast-paced lunch and learn as we go from Roadmap to Reality by demonstrating how weaving Microsoft solutions together can maximize the productivity
    St. Louis Park, MN | Jun 05, 2013 11:30 AM
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Strategic Partnerships
Avtex invests significant time to develop and foster partnerships that are beneficial to our clients. Avtex is proud to be recognized as Partner of the Year for Microsoft and an Elite Partner for Interactive Intelligence.
2012 Microsoft Partner of the Year
2012 Elite Partner of the Year for ININ