Many older, traditional voice messaging systems are quickly reaching end of life or simply do not provide the flexibility or features employees and customers currently demand. Traditional voice messaging evolved to be a multi-channel, multi-media experience. Customers see added benefit and flexibility with Unified Messaging as a way to improve communications between employees, partners and customers. By providing a common messaging platform, in many cases independent of the PBX itself, allows users a common experience regardless of what phone system is being used. Customers with multiple PBX manufacturers now have the ability to have one platform to manage and users have one platform to learn.

Exchange Server 2007 Unified Messaging

Exchange Server 2007 with built-in Unified Messaging provides a great stepping stone towards the full Microsoft UC solution delivering improved communications for users while reducing costs and complexity of the infrastructure. Exchange UM works with existing telephony investments, allowing IT to deliver new value with a universal inbox and Outlook Voice Access, without requiring a rip and replace. [Exchange 2007 PDF]

Messaging Interaction Center (MIC)

More than simply a voicemail system, Messaging Interaction Center (MIC) allows organizations in business, higher education, healthcare, and other sectors to streamline every aspect of messaging from a single standards-based platform. MIC also makes sense from every aspect of IT management and business growth. [MIC PDF]