|
iTELConnect provides Business Continuity
Solutions that keeps you in business
A well laid out Business Continuity
plan will carefully assess risk and prioritizes between critical and
non-critical functions. When catastrophe strikes, be it a natural disaster
or an operational failure, existing customers, sales prospects, suppliers and
even internal personnel should be well aware that you’re still in business.
Disaster Recovery lets you resume business with your customers even if your
place of business remains closed. Whether it is a simple hardware crash,
fire, flood, act of terrorism, hurricane or earthquake, make sure your business
remains in contact with your customers.
Rescue offers four hosted solutions designed
to keep your business running seamlessly:
Hosted Attendant
Hosted Attendant offers the ability to deliver voice mails, faxes,
e-mails and/or can allow you to forward your calls to follow you at a phone
number where you are located.
- The Entry point for business continuity
- Custom, on-demand, greetings capability
- Announcement only capability
- Remote extension routing
- Hunt groups
- Ring groups based on IVR option
- Backup for your voicemail
- Automatic fax reception and routing on same number as attendant
Hosted IP PBX Contact Center
Hosted Contact Center is a browser based Call Center Application designed
to allow employees to access Call Center telephony technology from
any internet location.
- Replicate your current call center flow
- Create a seamless and functional environment for your customers
to reach you even when your facility is completely dark
- Your agents can log in from anywhere with any phone to take inbound
calls
- Continue to send and receive important faxes, emails, and voicemails
- Full call control
- Hold, transfer, listen to, screen, record and send
calls
to voicemail
- Review and respond to your faxes and email messages
Hosted Emergency Notification
Hosted Emergency Notification gives you the ability to quickly, accurately
and automatically notify literally thousands
of people within minutes. Send alert and non-alert notifications to telephones,
cell, pagers, email, fax, SMS, wireless devices and more.
- Fast and accurate notifications to thousands of people within minutes
- Activate notifications remotely from any phone or web browser
- Rapid two-way emergency communication via phone, cell, email, fax,
pager, text devices and more
- Real-time auditing & reporting
- Call reports detail exactly who got your message and on which devices
- What are the benefits?
- Notify and mobilize employees in emergency situations
- Proactively call out to your customers and vendors use
for
emergencies, network outages,
- Product changes, updates…
Hosted Disaster Recovery
Hosted Disaster Recovery mirrors your primary phone system and takes
over if your on-site PBX fails or if your place of business is inaccessible.
- Consult with our team for a custom contact center DR solution
- We can design the hooks necessary to keep your Contact Center alive
- Trust us with your offsite infrastructure support just as you have
with your onsite Contact Center systems
- DR is for your agents AND business users
Data Center Specifics Include:
Redundancy:
Your solution is built on a platform designed to withstand telecom
and hardware failures. Inevitable outages such as these should not affect
your ability to run your business.
Carrier Grade:
Our data center is located in one of the most hardened facilities in
the country. We provide connectivity to multiple tier 1 carriers with built
in failover redundancy.
Secured:
Our data center is located in one of the most hardened facilities in
the country. We provide connectivity to multiple tier 1 carriers with built
in failover redundancy.
There are many ways that the Hosted PBX can supplement an existing phone
system. Give us a call. We would be happy to discuss your particular needs.
To Contact Us, CLICK HERE
|
Business
Continuity Information
|
