Complete Hosted PBX
iTELConnect’s Hosted PBX is a Microsoft-based integrated communications solution, which offers a complete virtual PBX plus robust communication applications. Bring advanced communication capabilities to your business wherever your employees are located, at a lower overall cost of ownership. Within the Hosted PBX are 4 levels of service; Basic Business User, Enhanced Business User, Contact Center and Supervisor User.

Basic Business User
The Basic Business user package utilizes a multi-line IP phone to deliver superb VoIP sound quality. Features allow the user to answer, place on hold, transfer and create conference calls. All the features that you would expect from a PBX system today.
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Enhanced Business User
The Enhanced Business User adds a GUI interface that allows the user to see who’s calling and provides integrated access to messages and directories.
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Contact Center
Our Hosted PBX offers robust contact center functionality for use by a single agent, or an entire department. Features include graphical call control, Automatic Call Distribution and Interactive Voice Response capabilities and reporting. The Contact Center User adds powerful call control and queuing for those busy environments where queing and reporting are a must.
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Supervisor User
The Supervisor User allows a Contact Center Supervisor to listen in and administer other system Users.
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There are many ways that the Hosted PBX can supplement an existing phone system. Give us a call. We would be happy to discuss your particular needs. To Contact Us, CLICK HERE

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