Our development staff are innovators as well as expert programmers. They're certified in all the technologies appropriate to the latest communications and collaboration tools from Interactive Intelligence, Microsoft, .NET, CTI, ASPX, C++/C#, DHMTL/AJAX and others. But for them a customer project is not just about code creation. Based on their experience they can see the big picture and recommend customizations that solve legitimate business challenges.

From custom IVR/VRU self-service applications, multi-media queuing and in-queue processing to integration with your back office CRM, legacy systems and databases. Whether your needs are inbound/outbound dialing applications or screen pop applications to make your employees more efficient, our developers have it covered.

Report Customization and Business Intelligence
Organizations of all kinds, not just contact centers, are looking to gain a better understanding of how they communicate and develop measurements of communications success. Because of this, custom reporting and business intelligence is becoming a critical requirement.

At Avtex, our developers can also provide custom reports and insights into how the technology is being used from a simple custom report to a full-blown business intelligence dashboard. Avtex can assist you in ensuring the goals you set out at the onset are being attained.