"Working with Avtex to provide solutions aimed at improving Mediacom's customer interactions in the contact center has significantly improved our ability to serve our customers."

- Peter Lyons, Group VP of IT, Mediacom Communications Corp.





Avtex Technical Services: Enabling Powerful Experiences through Technology


At Avtex we we believe that technology plays a vital role in how organizations interact with their customers, partners and employees.  We have built our company to be both broad and deep in technology so that we can best serve our customers. Ultimately, our mission is to use our technology know-how to enable our clients to deliver an exceptional experience to their customers, employees, partners and prospects through optimized interactions.


 


Our Expertise


Implementation


Integration


Development


At Avtex we have decades of experience implementing both software and hardware solutions at organizations large and small.  Our goal is to ensure that the solutions we implement align to the business goals while also aligning to the technology strategy.


Integrating systems allows our clients to fully leverage their IT investments and most importantly deliver a better experience to their customers both internal and external.  Our goal is to maximize the value from IT through better integration.


The Avtex development team has many years of experience developing custom applications with leading platforms.  Custom development allows our clients the ability to deliver unique experience when their isn't an 'off the shelf' option.


  • Contact centers
  • Portals
  • CRM
  • UC
  • Infrastructure
  • Storage

  • Sales
  • Operations
  • Finance
  • Marketing
  • Service
  • Custom

  • Web
  • Mobile
  • Desktop
  • Social
  • Cloud
  • eCommerce

  Learn more about our solutions  

 


Strategic Technical Platforms


 




At Avtex we have invested in building key strategic partnerships with Microsoft and Interactive Intelligence, two market leaders.  We leverage the platforms from these partners to deliver solutions that help our clients deliver on their goals of improving the experience to their end users, whether that be their customers, employees or partners.


Certified Specialists

We have built a focus on our team around quality.  One of the best examples of that is technical certification in the products and platforms that we implement.



 
Platinum Elite Partnership

 


Core Products

We have implemented a number of products in a variety of different solutions over the years.  


  • SharePoint
  • Dynamics CRM
  • Lync
  • Exchange
  • System Center


  • Customer Interaction Center
  • Interaction Dialer
  • Interaction Recorder
  • Interaction Analyzer
  • Interaction Optimizer

  Learn more about the products we support  

 


Learn More

To learn more about our technical services, contact us today.


Our Portfolio

We take pride in a successful implementation and we are proud of our portfolio.

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