Avtex: A Microsoft Lync Certified Support Partner
Experience our full line of services including full communication and collaboration support along with data recovery and virtualization.
Increase the availability, performance and security of your mission critical UC infrastructure and applications. Keep informed regarding all aspects of your UC system, including maintenance notifications and major system events. Proactively monitor systems and devices to efficiently detect potential problems and automatically respond to defined conditions.
Our services and solutions based on Microsoft Lync Voice are backed by Microsoft Premier Support Escalation Engineers.
24x7 UC Support
- Access to highly skilled team of engineers who understand your environment and all the effects an incident might have
- Fast response times to quickly diagnose and resolve critical issues
- Personalized attention, continuous support
- Tier 1 + Tier 2 level support
- Tier 3 + Tier 4 level support - certified through Microsoft
- Support for entire Unified Communications suite
- Determine schedule to apply critical operating system and UC application patches and keep your UC systems clear of known vulnerabilities
- Provide a series of Health Checks
Managed Gateway and Load Balancer
- Offsite backup of available configuration files
- Routine system checks and log viewing ensure maximum
Managed Monitoring and Response
- Anticipate, prevent and fix issues before they become a major problem
- When a monitoring threshold limit is detected, alarms are sent, a service incident created, and automated remediation actions such as restart a service, custom scripts can be run
Comprehensive and Flexible Reporting
- Fully customizable, detailed list table and graphic style reports
- Hardware and Software Inventory, Security Patch and Update Status, Uptime History, Logs and Status
- Monthly status reports provide insight into voice quality, server / gateway health, user adoption, etc.
Avtex Lync Consultants
At Avtex we have one of the leading groups of Lync consultants in the US. The Lync specialists at Avtex continue to stand apart from the competition with their strong commitment to innovation on the Lync platform.
- Lync developers
- Lync IT Professionals
- Microsoft Certified Consultants
- Years of experience
- Over 100 implementations of Microsoft UC
- Worked with Lync since the first version
- Committed to the community