"Microsoft Lync is a very strategic platform for our business and being selected as a Microsoft Lync Certified Support Partner is a testament to the hard work of our consulting team."

- George Demou, President of Avtex


Avtex: A Microsoft Lync Certified Support Partner


Experience our full line of services including full communication and collaboration support along with data recovery and virtualization.


Increase the availability, performance and security of your mission critical UC infrastructure and applications. Keep informed regarding all aspects of your UC system, including maintenance notifications and major system events. Proactively monitor systems and devices to efficiently detect potential problems and automatically respond to defined conditions.

Our services and solutions based on Microsoft Lync Voice are backed by Microsoft Premier Support Escalation Engineers.


24x7 UC Support


  • Access to highly skilled team of engineers who understand your environment and all the effects an incident might have
  • Fast response times to quickly diagnose and resolve critical issues
  • Personalized attention, continuous support
  • Tier 1 + Tier 2 level support
  • Tier 3 + Tier 4 level support - certified through Microsoft
  • Support for entire Unified Communications suite

Patch Management


  • Determine schedule to apply critical operating system and UC application patches and keep your UC systems clear of known vulnerabilities
  • Provide a series of Health Checks

Managed Gateway and Load Balancer


  • Offsite backup of available configuration files
  • Routine system checks and log viewing ensure maximum 
  • uptime


Managed Monitoring and Response


  • Anticipate, prevent and fix issues before they become a major problem
  • When a monitoring threshold limit is detected, alarms are sent, a service incident created, and automated remediation actions such as restart a service, custom scripts can be run

Comprehensive and Flexible Reporting


  • Fully customizable, detailed list table and graphic style reports
  • Hardware and Software Inventory, Security Patch and Update Status, Uptime History, Logs and Status
  • Monthly status reports provide insight into voice quality, server / gateway health, user adoption, etc.

Avtex Lync Consultants

At Avtex we have one of the leading groups of Lync consultants in the US.  The Lync specialists at Avtex continue to stand apart from the competition with their strong commitment to innovation on the Lync platform.



  • Lync developers
  • Lync IT Professionals
  • Microsoft Certified Consultants
  • Years of experience
  • Over 100 implementations of Microsoft UC
  • Worked with Lync since the first version
  • Committed to the community

 


Why Avtex for UC Support?




Avtex is a certified Microsoft specialist in Unified Communications and has a proven track record of successful UC solutions.  Additionally, Avtex has been named one of only a handful of Microsoft Lync Certified Support Partners.


Key Technology

 
Lync is a key component of Microsoft's Unified Communication toolset that enables real-time collaboration through instant messaging, desktop sharing, VoIP, and more.  


Avtex UC Products

Avtex is one of few Microsoft Unified Communication experts to leverage its expertise as the foundation for a suite of Avtex developed software applications.


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