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Working from the detailed design specification created for your unique situation and environment, our developers will create the programs required for a successful deployment.
We design and develop all solutions in our lab environment and rigorously test against real life scenarios before moving the programs to your site. Once the program is installed on your server we will work with you to perform the appropriate business functionality testing.
Our developers:
- Microsoft GOLD Certified
- Interactive Intelligence CIC Certified
- Computer Telephony Experts!
- Programming background:
- I3 Handlers
- Visual Basic
- Dialer
- Scripter
- ASP
- C++
- .Net
- Application Expertise
- IVR/VRU
- Call Flow Analysis and Design
- Skills Based Routing
- Last/Best Agent Routing
- Unified Messaging
- Outbound Dialer
- Screen Pop - CRM and Custom Apps
- CRM Integration:
- (Onyx, Pivotal, Siebel, SAP, Remedy)
- Custom Queue Messaging Sequences
- Web Chat
- Blended Inbound/Outbound/Web
- Script Writing
- Agent Recorder
Report Customization
Avtex has extensive experience in the area of customized reporting with a Crystal Reports expert on staff and ready to work with unique reporting requirements. We work hand-in-hand with the software manufacturer to evaluate and recommend improvements to their current standard reports. Our reports developer has created a number of custom reports to meet the complex reporting needs of our clients, including reports such as:
- DNIS-Based reports
- Skills-Based reports
- Detailed Agent Activity reports
- Client Billing reports
- IVR reports (Dependent upon specifications)
- Call Trend reports
- Custom Modifications to Standard reports
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“Without their [Avtex] expert assistance, our CRM effort would have failed. Avtex contact center experts integrated our Pivotal CRM to the Interactive Intelligence CIC system within our customer service center. Avtex really knows what customer service is all about.”
Board of Pensions - Evangelical Lutheran Church in America
“Avtex and ININ gave CB Burnet a strategic advantage
in the new world of real estate reciprocity.”
Coldwell Banker Burnet
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