Contact Center Technologies | Avtex

Cutting-edge technologies for your Contact Center

The Contact Center: A Critical Point of Interaction

The contact center has always been the front line of customer service. Today's contact centers involve much more than just taking a call. Today's contemporary contact center involves multiple points of interaction including phone, email, web, chat and more.

Contact Center Technologies


PureCloud is a cloud-based communication, collaboration and engagement platform.

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Customer Interaction Center

All-in-one solution for exceptional customer experience.

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Interaction Analyzer

Real time speech analytics within the reach of any contact center.

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Interaction Dialer

Make outbound predictive dialing even more powerful.

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Interaction Optimizer

Forecast and schedule agents with ease with this all-in-one workforce optimization software

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Interaction Process Automation

Streamline processes without complexity to improve interaction.

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Interaction Recorder

Capture customer interactions across all channels with this call recording technology.

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Capture customer interactions across all channels.

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Featured Case Study

Efficient for Clients and Agents, Exceptional Customer Experience Management

Netgain, a healthcare information technology outsourcing company, was founded to provide a better-way of implementing, maintaining, and supporting technology for businesses who were not in the business of technology. Their contact center solution is efficient for clients and Agents which creates an exceptional customer experience.