Our Contact Center Solutions
One platform to manage the entire omni-channel experience.
Get the most out of your workforce by optimizing schedules and cost effectiveness.
Puts intelligent real time speech analytics within the reach of any contact center.
Streamline quality management efforts across all channels.
Integrates with Customer Interaction Center for outbound and blended predictive dialing.
Interactive Voice Response (IVR)
Help customers get the information that they need, when they need it.
Personalizes the customers’ first impression of your business by promoting increased self-service completion rates.
Our partnership with Mattersight delivers a unique behavioral routing solution for the contact center.
Call pickup, disconnect, hold, transfer, conference, status management, and click-to-dial — in one application
Hosted Contact Center
Premise-based or on-demand Communications as a Service (CaaS). We help you make the right decision.
Small Business Solution
Our partnership with ComputerTalk delivers a Lync-based solution for the contact center.