Contact Center Solutions

Customer Experience Management - Avtex

Contact center solutions for a better customer experience management.

We understand that your point of difference is the ability to provide a better customer experience (CX), that's why we look at the big picture. A true omni-channel experience means that all of your technology touchpoints are integrated. With our years of experience and strong partnerships with Interactive Intelligence and Microsoft, Avtex is uniquely qualified to help optimize every point of interaction.

Optimizing every point of interaction.

When it comes to your customers, building a better experience around them gives you the ultimate advantage. The CIC platform from Interactive Intelligence provides an all-in-one contact center solution that makes each customer’s experience an exceptional one.

Our Contact Center Solutions

All-In-One Platform

One platform to manage the entire omni-channel experience.

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Workforce Optimization

Get the most out of your workforce by optimizing schedules and cost effectiveness.

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Speech Analytics

Puts intelligent real time speech analytics within the reach of any contact center.

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Quality Assurance

Streamline quality management efforts across all channels.

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Predictive Dialer

Integrates with Customer Interaction Center for outbound and blended predictive dialing.

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Interactive Voice Response (IVR)

Help customers get the information that they need, when they need it.

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Speech Recognition

Personalizes the customers’ first impression of your business by promoting increased self-service completion rates.

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Behavioral Analytics

Our partnership with Mattersight delivers a unique behavioral routing solution for the contact center.

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CRM Integration

Call pickup, disconnect, hold, transfer, conference, status management, and click-to-dial — in one application

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Hosted Contact Center

Premise-based or on-demand Communications as a Service (CaaS). We help you make the right decision.

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Small Business Solution

Our partnership with ComputerTalk delivers a Lync-based solution for the contact center.

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Featured Case Study

Efficient for Clients and Agents, Exceptional Customer Experience Management

Netgain, a healthcare information technology outsourcing company, was founded to provide a better-way of implementing, maintaining, and supporting technology for businesses who were not in the business of technology. Their contact center solution is efficient for clients and Agents which creates an exceptional customer experience.