Hosted Contact Center

Different contact centers have different needs. Avtex helps you pick the right contact center solution by offering the Interactive Intelligence Customer Interaction Center (CIC) all-in-one solution as either a premise-based solution or as an on-demand Communications as a Service (CaaS) offering, both easily scalable from 25 - 5,000 agents. Your choice.


CAPABILITIES OF CAAS

  • Complete multi-channel queuing 
  • Web portal for easy configuration 
  • Auto attendant and IVR 
  • Rich, native desktop client for agents, supervisors, business users 
  • Web and mobile client options for business users 
  • Message store for voice mails and faxes, plus desktop faxing 
  • Packaged CRM integrations and screen pop (including Microsoft® Dynamics® CRM) 
  • Real-time supervision 
  • Ad hoc reporting 
  • Multichannel recording 
  • Outbound dialing 
  • Automated post-call surveys 
  • API for desktop application integration 
  • Workforce management (WFM)
KEY BENEFITS OF CLOUD-BASED CONTACT CENTER
  • Local control over your valuable data, decreasing security risks
  • Increased flexibility to configure and modify call flows, IVR flows and interaction processes
  • Advanced contact center features that include call recording, real-time monitoring, outbound dialing and workforce management
  • Deployment models designed to provide survivability and the highest reliability
  • Predictable monthly payments with minimal, or no, capital expenditures, designed to maximize ROI
  • Flexible deployment models, with an option to migrate your cloud-based solution to your own site at any time, in one easy step, without incurring downtime or losing your applications

See More Contact Center Solutions

Featured Case Study

Efficient for Clients and Agents, Exceptional Customer Experience Management

Netgain, a healthcare information technology outsourcing company, was founded to provide a better-way of implementing, maintaining, and supporting technology for businesses who were not in the business of technology. Their contact center solution is efficient for clients and Agents which creates an exceptional customer experience.

VIEW THE CASE STUDY

Why Choose Avtex for Contact Center?

Avtex awards and recognition

In 2013, Avtex received the Interactive Intelligence Worldwide Partner of the Year Award and the Vision Award. Interactive Intelligence created these awards to honor the reseller that has shown the most innovative application and forward-thinking use of its all-in-one IP communications software suite