Archives for Microsoft

Using Azure Automation for Modern SharePoint Site Provisioning

As soon as modern sites were introduced for SharePoint Online, there has long been the desire for custom site templates throughout an organization.  When you get started from the SharePoint home page you have the ability to create a modern Team and Communication site with some slight variations.  Administrators, do have the ability to register their own custom templates by augmenting these out of the box sites with a combination of Site Scripts and Site Designs.  You can think of site scripts as additional actions you want taken once the original site has been provisioned and Site Designs as the
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Explore the Power of the Microsoft Cloud

Cloud Business Alignment Workshop Let Avtex Help You Get the Most Out of the Microsoft Cloud The Microsoft Cloud presents significant opportunity for organizations to improve access to information, streamline business process and encourage collaboration. The cloud’s faster iteration cycle delivers capabilities to users more rapidly than ever before, making it possible to continually improve available toolsets. The rapid advancement of technology within the enterprise can lead to confusion, however, making it important to keep users informed on available tools and changes to business processes. Avtex leverages a deep knowledge of Microsoft Cloud capabilities and best practices to help you
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The Future is Here: Real-Time, Omni-Channel Customer Engagement with ThunderHead’s ONE Engagement Hub

Webinar Overview: Omni-channel customer engagement is dependent on a brand having a complete understanding of their customer’s wants and needs. To do this, brands need to listen to their customers across ALL touch points, departments and solutions within the customer ecosystem. Connecting all this together can seem like a daunting task. Until now… The ONE Engagement Hub from Thunderhead is the complete customer engagement and customer journey solution. It can be easily integrated with customer ecosystem solutions (i.e. Microsoft Dynamics 365) to enable omni-channel customer engagement. Join this webinar with Avtex and Thunderhead to see the power of ONE.
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Enjoy the Best of Parature within the Microsoft Ecosystem

Avtex Streamlines the Migration from Parature to Microsoft Dynamics 365 Since the acquisition of Parature in 2014, Microsoft has invested heavily in understanding the unique challenges associated with Customer Relationship Management platforms. Three years working with Parature’s extensive customer base has given Microsoft the insight needed to tackle the complex customer service marketplace. The insight gained during the research phase has been instrumental in the development of Microsoft Dynamics 365, the latest and greatest of business platforms from Microsoft. According to Microsoft, Dynamics 365 unifies CRM and ERP capabilities – in short, a unified platform to run your business with
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Connecting Microsoft Dynamics 365 with Power BI

Use Power BI with Microsoft Dynamics CRM Online Creating and sharing Power BI reports are a powerful new way to work with Microsoft Dynamics 365 data.  As a tightly coupled cloud service, Power BI works with Microsoft Dynamics 365 to provide data analytics and highly informative, actionable, and interactive data visualizations. As discussed in a previous blog, the easiest way to get started using Power BI with Microsoft Dynamics 365 is to use the freely available Content Packs.  Microsoft Power BI has a desktop application for when more advanced and customizable data analytics are required. Getting Started If you would
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Microsoft Dynamics 365 Content Power Pack for Power BI

Creating and sharing Power BI reports are a powerful new way to work with Microsoft Dynamics CRM data.  As a tightly coupled cloud service, Power BI works with Microsoft Dynamics 365 (inclusive of Microsoft Dynamics CRM Online) to provide data analytics and highly informative, actionable, and interactive data visualizations. The Microsoft Dynamics 365 Content Packs for Power BI allows you to easily access and analyze your data from prebuilt dashboards and reports using an OData feed. Getting Started To get started you will need a Microsoft Power BI account and access to your Dynamics 365 instance. How to connect  
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Patient Experience Technologies

Thanks in part to health care reform, competition amongst medical care and insurance providers has hit an all time high. With added options available to patients, the power has shifted to those seeking medical care, rather than those providing it. This shift has resulted in significantly altered patient expectations; patients once focused solely on obtaining quality medical treatment now expect a more robust and effective experience whenever dealing with a medical provider. Understanding the demands of your patients is simply the first step in creating a holistic approach to meeting their needs. To create a truly effective patient experience, it
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An Introduction to Microsoft Teams

For the last year or so, my team has been utilizing Slack as a productivity and team engagement tool since most the team works remotely and we rarely can all be in once place at the same time for team building.  With the introduction of Microsoft Teams, we are looking at how this may be able to replace Slack with an application that is integrated with the rest of our productivity solutions in Office 365.  So far, after about a week of use, there are a LOT of pros and cons about the solution in regards to how my team
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CX Musings

Last week I had the honor and pleasure of guest teaching at USC’s consumer psychology graduate program, and I’m pretty sure the students had as much fun as I did teaching as they did learning and being entertained. And I’m happy to report that the students were not only sharp, but they were also fascinated by customer experience. Not so much the idea of CX, but how it’s taken a business discipline such as CX to help companies purposely design experiences. In other words, they were a little surprised that CX isn’t a standard practice, and I couldn’t agree more!
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