Avtex Products

Avtex Brings Contact Center Innovation to Your Company for a Unified Customer Experience

With Interaction Portal, Agents Have All the Information They Need in a Single Dashboard

With its fast, flexible web-based architecture, Interaction Portal® for CIC allows organizations of all sizes to have the information right at their fingertips for a flawless user experience.

Integrated Customer Experience Across All Your Customer Care Channels with InteractionSyncTM

Agents have access to an agent desktop with embedded call controls such as call pickup, disconnect, hold, transfer, conference, status management, and click-to-dial with the powerful combination of CRM and CIC technology.

Avtex Products

Clone

Easy to use replicator

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Heartbeat

Notification service for your CIC system

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Hosted Lync Voice

Unified communication with this cloud hosted solution from Avtex.

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Interaction Portal

A single dashboard with all customer information that an agent needs to provide the perfect customer experience

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InteractionSync

Call pickup, disconnect, hold, transfer, conference, status management, and click-to-dial — in one application

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qStats

Visually monitor ACD statistics

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RoboReports

Automated Reporting Made Easy

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