Customer Interaction Center

Customers expect nothing less than service excellence when they contact you. In fact, they deserve the most efficient and knowledgeable experience you can give them. With the Customer Interaction Center™ (CIC) from Interactive Intelligence, you deliver an exceptional experience to every customer you serve.

Exceed customer expectations

The Customer Interaction Center solution allows your contact center to take a highly personalized, all-in-one approach to customer care. This lets you better anticipate — and exceed — customer expectations. 

  • Manage and blend inbound/outbound multichannel interactions, and give customers their choice of contact options — voice, email, fax and chat, as well as SMS, business objects, and social media 
  • Automate multimedia queuing and routing processes to quickly connect customers with a knowledgeable agent 
  • Develop and manage creative outbound campaigns to build your brand, build loyalty, and open new revenue-streams 
  • Improve agent training and agent performance — remote agents included 
  • Elevate service levels and customer satisfaction with real-time monitoring and full-time operational visibility; metrics let you increase the accuracy of forecasts and schedules 
  • Unify communications on the desktop for agents, at-home agents and supervisors – as well as business users and knowledge workers across the enterprise 
  • Move to IP networks, voice over IP (VoIP) and the cloud with a clear path architected on the SIP standard while supporting at-home agents, remote locations and mobile employees

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