Current Series

Series Overview

CX Technology: Could vs. Should

 

In this inaugural series, we will take a closer look at the daunting decisions required by an expanding Customer Experience (CX) technology marketplace. CX technology tools and platforms offer an endless list of features and functions. The temptation is to invest in the whole myriad of choices or once a solution is selected, deploy all its features.

The many available options simply represent what you COULD do. This webinar series will discuss a method of determining what you SHOULD do. Finding the right balance will help you deliver the best possible experience for your customers and members.

Up next in the series: Implementation 

Could vs. Should: Finding the Sweet Spot in CX Technology

November 8, 2018 at 10:30 AM CT 

Presented by Kurt Schroeder

For the final webinar in the series, we will go behind the scenes to discover how a large midwestern bank set out to deliver unique customer experiences. They understood the need to invest in CX technologies to support their vision. However, with all the choices and vendors labeling their technologies as a “CX Platform” they didn’t know what they should do.

This case study demonstrates how a proven approach can enable an organization to make the right CX investments and deliver on the expectations of their customers.

Could vs. Should: Decoding the Crowded CX Technology Marketplace

September 27, 2018 at 10:30 AM CT

Could vs. Should: Identifying Viable Solutions for Your CX Goals

October 18, 2018 at 10:30 AM CT

Could vs. Should: Finding the Sweet Spot in CX Technology

November 8, 2018 at 10:30 AM CT

Upcoming Series

CX Technology: Could Vs Should

June 29, 2018 at 11 am | By Kurt Schroeder

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CX Technology: Could Vs Should

June 29, 2018 at 11 am | By Kurt Schroeder

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