Previously on Xcelerate

Series Overview

CX Technology: Could vs. Should

In this inaugural series, we took a closer look at the daunting decisions required by an expanding Customer Experience (CX) technology marketplace. CX technology tools and platforms offer an endless list of features and functions. The temptation is to invest in the whole myriad of choices or once a solution is selected, deploy all its features.

The many available options simply represent what you COULD do. This webinar series discusses a method of determining what you SHOULD do. Finding the right balance will help you deliver the best possible experience for your customers and members.

Webinar Series

On Demand

Could vs. Should | Recap
Presented by Kurt Schroeder

 

In the first webinar of the series we ask, simply because a vendor markets their technology as a CX solution, does that mean it will have the impact your organization is after? The 30 minute session covered: The crowded CX technology marketplace, features and functionality that offer real impact, and benefits of implementing various CX technologies


In the second webinar of the series, we offer insight that could help you better understand which CX technologies, features and strategies you COULD explore versus those that you SHOULD explore. The 30 minute session covered: Key findings from our work in CX technology consulting and steps for developing a strategic approach to CX technology.


For the final webinar in the series, we will go behind the scenes to discover how a large midwestern bank set out to deliver unique customer experiences. They understood the need to invest in CX technologies to support their vision. However, with all the choices and vendors labeling their technologies as a “CX Platform” they didn’t know what they should do.

This case study demonstrates how a proven approach can enable an organization to make the right CX investments and deliver on the expectations of their customers.

 

To view these webinars click on the links below.

Could vs. Should: Decoding the Crowded CX Technology Marketplace

Could vs. Should: Identifying Viable Solutions for Your CX Goals

Could vs. Should: Finding the Sweet Spot in CX Technology

Upcoming Series

CX Technology: Could Vs Should

June 29, 2018 at 11 am | By Kurt Schroeder

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CX Technology: Could Vs Should

June 29, 2018 at 11 am | By Kurt Schroeder

I am text block. Click edit button to change this text. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

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