Current Series

Series Overview

CX Technology: Could vs. Should

 

In this inaugural series, we will take a closer look at the daunting decisions required by an expanding Customer Experience (CX) technology marketplace. CX technology tools and platforms offer an endless list of features and functions. The temptation is to invest in the whole myriad of choices or once a solution is selected, deploy all its features.

The many available options simply represent what you COULD do. This webinar series will discuss a method of determining what you SHOULD do. Finding the right balance will help you deliver the best possible experience for your customers and members.

Up next in the series: Business Challenge

Could vs. Should: Decoding the Crowded CX Technology Marketplace

September 27, 2018 at 10:30 AM CT

By Kurt Schroeder

From Artificial Intelligence to Machine Learning, Customer Analytics to UX Design Tools, it seems every vendor offers a solution or platform to help organizations drive CX.

In the first webinar of the series we ask, “Simply because a vendor markets their technology as a CX solution, does that mean it will have the impact your organization is seeing?”

Join us as we examine the noise in the market place and offer suggestions on how to make sense of it all.

This 30-minute session will cover:

  • The crowded CX technology marketplace
  • Features and functionality that offer real impact
  • Benefits of implementing various CX technologies

Could vs. Should: Decoding the Crowded CX Technology Marketplace

September 27, 2018 at 10:30 AM CT

Could vs. Should: Identifying Viable Solutions for Your CX Goals

October 18, 2018 at 10:30 AM CT

Could vs. Should: Finding the Sweet Spot in CX Technology

November 8, 2018 at 10:30 AM CT

Upcoming Series

CX Technology: Could Vs Should

June 29, 2018 at 11 am | By Kurt Schroeder

I am text block. Click edit button to change this text. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

CX Technology: Could Vs Should

June 29, 2018 at 11 am | By Kurt Schroeder

I am text block. Click edit button to change this text. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

On-Demand Webinars

All
App Development
Contact Center
Business Productivity
Customer Engagement
Customer Experience
Load More (22)