Current Series

Series Overview

CX Technology: Could vs. Should

 

In this inaugural series, we will take a closer look at the daunting decisions required by an expanding Customer Experience (CX) technology marketplace. CX technology tools and platforms offer an endless list of features and functions. The temptation is to invest in the whole myriad of choices or once a solution is selected, deploy all its features.

The many available options simply represent what you COULD do. This webinar series will discuss a method of determining what you SHOULD do. Finding the right balance will help you deliver the best possible experience for your customers and members.

Up next in the series: Solution

Could vs. Should: Identifying Viable Solutions for Your CX Goals

October 18, 2018 at 10:30 AM CT

Presented by Kurt Schroeder

With so many solution vendors jumping on the “CX” bandwagon, it can be difficult to identify technologies that truly support your unique Customer Experience goals.

In the second webinar of the series, we offer insight that could help you better understand which CX technologies, features and strategies you COULD explore versus those that you SHOULD explore.

Join us to learn how you can cut through the noise and make the right technology investments to support your CX strategy and vision.

This 30-minute session will cover:

  • Key findings from our work in CX technology consulting
  • Steps for developing a strategic approach to CX technology
  • Things to consider when exploring CX technology solutions

Could vs. Should: Decoding the Crowded CX Technology Marketplace

September 27, 2018 at 10:30 AM CT

Could vs. Should: Identifying Viable Solutions for Your CX Goals

October 18, 2018 at 10:30 AM CT

Could vs. Should: Finding the Sweet Spot in CX Technology

November 8, 2018 at 10:30 AM CT

Upcoming Series

CX Technology: Could Vs Should

June 29, 2018 at 11 am | By Kurt Schroeder

I am text block. Click edit button to change this text. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

CX Technology: Could Vs Should

June 29, 2018 at 11 am | By Kurt Schroeder

I am text block. Click edit button to change this text. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

On-Demand Webinars

All
App Development
Contact Center
Business Productivity
Customer Engagement
Customer Experience
Load More (23)