The total experience playbook

According to Gartner, by 2024, organizations providing Total Experience will outperform competitors by 25% in satisfaction metrics for both customer and employee experience.

Our latest guide includes everything you need to start orchestrating a total experience for your customers.

This jam-packed guide will show you how to:

• Assess your total state and experience maturity model
• Develop a total experience framework
• Gain a deeper understanding of your customers through segmentation, persona building, and journey analytics
• Build a total experience operating model